Serbian Association of Management Consultants

Sales-Knowledge practical training and consulting programs

Do you want to improve your sales department selling performance?

Practical "Sales Knowledge" selling skills training courses, seminars and practical training and consulting programs would greatly increase your sales performance.

(1) In-house Training ‘Practical retail selling skills’ - 1 day

Learn how to use the effective retail selling system? - Trainer: Miodrag Kostic
How to make the first contact with customers? How to communicate the right information-message? How to up-sell, cross-sell? How to use effective sales methodology?

(2) In-house Training ‘Retail selling and customer loyalty’ - 2 days

Sell retail and gain loyal customers? - Trainers: Miodrag Kostic and Danijel Tavcioski
Learn how to use successful sales methodology? How to recognize and adopt to various customer types? How to gain and keep loyal customers? Learn how to work in teams?

(3) In-house Training ‘Retail selling academy program’ - 3 days

Full 3 days retail selling program? - Trainers: Miodrag Kostic and Danijel Tavcioski
How to use successful sales methodology? How to recognize customer types and sell? How to gain and maintain customer loyalty? Learn how to become successful retail salesman?

(4) In-house Training ‘Direct personal-selling skills’ - 2 days

Improve your direct selling skills! - Trainers: Miodrag Kostic and Danijel Tavcioski
Paradigm of direct selling – How to recognize different types of customers? Systematic selling process (10 steps) – Developing and maintaining quality relations with clients

(5) In-house Training ‘Telephone selling skills’ - 2 days

Increase your telephone sales! - Trainers: Miodrag Kostic and Danijel Tavcioski
Organization culture, influence on communication - telephone communication – active listening - communication styles - preparing and presenting information - managing calls

(6) In-house Training ‘Personal selling skills’ - 1 day

Improve your personal selling skills! - Trainer: Daniel Tavcioski
What is really selling? What customers buy? How buyer buys? Advice in sales. How to organize sales force? Teamwork and synergy in sales. Loyalty programs.

(7) In-house Training ‘Customer loyalty programs’ - 1 day

Create successful loyalty programs! - Trainer: Daniel Tavcioski
Understanding relations between company and its customers. Loyalty is created by predefined scenario. Identifying key elements of customer experience

(8) In-house Training ‘Convincing sales presentation’ - 2 days

Improve sales presentation skills! - Trainers: Miodrag Kostic and Danijel Tavcioski
Sales presentation phenomena - Informing and convincing - Preparing successful sales presentation People buy from people they love - Preparing for unpleasant situations

(9) In-house Training ‘Effective sales negotiations’ - 2 days

Improve sales negotiation skills! - Trainers: Miodrag Kostic and Danijel Tavcioski
What is negotiating in sales? Types of sales negotiation. Sales process and negotiating. Ten commandments of negotiating BATNA best alternative to negotiated agreement

(10) In-house Training ‘Customer service excellence’ - 1 day

Offer great customer service! - Trainer: Miodrag Kostic
Customer service paradigm? What customers want? Five levels of customer expectancy. How is customer service managed? Pro-active listening. Solving conflict situations

(11) In-house Training ‘Sales plan and selling strategy’ - 3 days

Create your own sales plan! - Trainers: Miodrag Kostic and Danijel Tavcioski
Where are your sales? Where do you want to go? How will you get there? 50 questions + 50 right answers = better sales management + higher profit + loyal customers

(12) In-house Training ‘Telephone debt collection training’ - 2 days

Effective debt collection! - Trainers: Miodrag Kostic and Danijel Tavcioski
Why is debt collection important? What is the debt collection system? How do you react to clients excuses? Why clients do not pay? How do you manage emotional states?

We do not teach cheap NLP tricks, complicated sales techniques or secret closes. We use the most advanced sales methodology based on David Sandler, Antony Robbins, Harvey Mackey, Dale Carnegie, Tom Hopkins and Ron Martin selling systems.

These practical competency-based sales management training-workshops are highly interactive, with lots of role-playing to acquire practical sales management knowledge.

Reservations and application: This interactive in-house training is performed in English language, and according to pre-defined schedule, for groups of participants, per your individual requests.

Please call us: +381 63 60 80 26 - info@businessknowledge.biz

Our goal is not a quick sale, but selling to gain and maintain loyal customers, as the only way of achieving sustained business growth.

Download the sample of our 'Retail Selling Training' Power Point presentation (1.2 MB)
Our interactive workshops, trainings and public seminars are available in English language to organizations throughout the World, in:
United Kingdom Ireland Ireland Eesti Estonia Latvija Latvia Lietuva Lithuania Polska Poland Ceska Republika Czech Republic Slovensko Slovakia Deutschland Germany Danmark Denmark Nederland Netherlands Finland Finland Portugal Portugal Portugal Portugal Belgique Belgium Sverige Sweden España Spain España Spain Italia Italy Slovenija Slovenia Österreich Austria Magyarország Hungary Malta Malta Ellada Greece Former Yugoslav Republic of Macedonia Bälgarija Bulgaria România Romania Hrvatska Croatia Türkiye Turkey Kypros Cyprus France France France France Luxembourg Luxembourg Norge Norway Rossija Russia Ukraïna Ukraine Republica Moldova Moldova Island Iceland Azarbaycan Respublikasi Azerbaijan Hayastan Armenia Bosna i Hercegovina Bosnia and Herzegovina Crna Gora Montenegro Shqiperia Albania Srbija Serbia Belarus Georgia Schweiz Suisse Switzerland Città del Vaticano Vatican City State Monaco Monaco Andorra Andorra Liechtenstein Liechtenstein San Marino San Marino Argentina Bolivia Brazil Chile Colombia Ecuador French Guiana Guyana Paraguay Peru Suriname Uruguay Venezuela Australia New Zeland Canada Belize Bahamas Costa Rica El Salvador Guatemala Honduras Nicaragua Panama Afghanistan Armenia Azerbaijan Bahrain Bangladesh Bhutan Brunei Burma Cambodia China Beigin Shanghai Georgia Hong Kong India Indonesia Iran Iraq Israel Japan Jordan Kazakstan Korea North Korea South Kuwait Kyrgyzstan Laos Lebanon Malaysia Maldives Mongolia Myanmar Nepal Oman Pakistan Philippines Qatar Russia Saudi Arabia Singapore Sri Lanka Syria Taiwan Tajikistan Thailand Turkey Turkmenistan Dubai United Arab Emirates Uzbekistan Vietnam Yemen

Download Power Point presentation of our education and consulting services (1.5 MB)

Please contact us: info@businessknowledge.biz, +381 63 60 80 26